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Dealership Service Operations

Find Any Vehicle in 10 Seconds. Not 8 Minutes.

SpotOn is vehicle tracking and service workflow for dealership service departments. Live at Audi Downtown Vancouver. Advisors locate cars, techs check in and out of jobs, and delivery is planned against a promise time — not a WhatsApp thread.

The Problem

Service Departments Are Flying Blind

Lost Vehicle Time

Advisors spend 5-10 minutes walking lots to find a single car. Multiply that by 30+ vehicles per day.

No Visibility

Service directors can't see throughput, turnaround, or advisor workload without manually pulling reports.

Missed Revenue

Vehicles sit too long, wash bays get skipped, and customers wait. CSI scores suffer.

Proven Results

Piloted at Audi Downtown Vancouver

Here's what we measured during a pilot deployment at Audi Downtown Vancouver:

8 min → 10 sec
Vehicle locate time
90-day
Paid pilot
3-5 days
Setup to go-live

See It In Action

S
Prestige Motors
Reporting Dashboard Lots Advisors
Total Processed
50
100% vs last week
Avg Turnaround
2.4 days
Declining average
On Site Now
30
5 from last week
Estimated Weekly Avg
~50/wk
8 week trend
AI Weekly Digest

Click "Generate" to create an AI-powered summary of this week's operations.

Anomaly Detection 1 Critical 1 Warning
Intake Volume Spike
25 vehicles received this week vs 15 avg over prior 6 weeks (+67%)
Workload Imbalance Detected
Mike Thompson has 12 active vehicles (avg: 6). Consider redistribution.
Weekly Throughput (Last 8 Weeks)
Feb 9
Feb 16
Feb 23
Mar 2
Mar 9
Mar 16
Mar 23
Mar 30
Received Completed
Advisor Scorecard
Advisor Vehicles Avg Turn Wash %
Mike Thompson 22 2.5d 100%
Sarah Chen 15 2.1d 100%
James Wilson 19 3d 100%
Carlos Rivera 14 2d 100%
Priya Patel 14 2.1d 100%

Dashboard View

S
Prestige Motors
Reporting Dashboard Lots Advisors
Processed
2
Completing
Completing
0
On Track
On Site
30
Vehicles
Aging
13
Vehicles
Planned Return
1
Today
Planned Arrivals (2)
Plate VIN Model Time Advisor Action
PLN 204 5NRT34HG8N Volkswagen Tiguan 8:30 AM Priya Patel Check In Vehicle
PLN 205 WAUZZCF57CY Audi Q5 11:00 AM Carlos Rivera Check In Vehicle
Vehicles On Site (30)
Plate Model Advisor Location Wash Alignment Checked In
BK4 7R2 Honda Civic Mike Thompson Podium N/A Mar 28
NL3 9P1 Toyota RAV4 Sarah Chen Service Bay 1 Mar 26
KW8 2M5 BMW 330i Sarah Chen Service Bay 2 Mar 25
VR2 4T8 Audi A4 James Wilson Maintenance Mar 27
JP6 1K3 Chevrolet Corvette Priya Patel Customer N/A Mar 27

Lot Map View

S
Prestige Motors
Reporting Dashboard Lots Advisors
MCL Lot 5 vehicles on lot · 3 alerts
1L
2L
BK4 7R2
1R
2R
NL3 9P1
3L
4L
KW8 2M5
3R
4R
5L
6L
VR2 4T8
5R
JP6 1K3
6R
7L
8L
7R
8R
9L
10L
9R
10R
Occupied Aging Alert Blocked Empty
ENTRANCE
Alerts
Settings
Blocked Duration Threshold (days)
3 days 7 days
DEMO 014 — Aging Alert
Vehicle on lot for 5 days, exceeds threshold
DEMO 017 — Blocked In
Vehicle may be blocked by adjacent vehicles

Everything You Need to Run a Smarter Service Department

Real-Time Lot Map

Interactive visual canvas with drag-and-drop positioning. Color-coded spots, blocked-in alerts, and multi-lot layouts (Audi Downtown runs four: MCL, Molson, basement, podium).

VIN and Plate Capture

Point your phone camera at a VIN or plate. Claude Vision reads it on the lot — no typing.

8 Analytics Charts

Throughput, turnaround, peak-hours heatmap, advisor scorecards, benchmarks, and weekly trends.

AI Anomaly Detection

Auto-alerts for intake spikes, aging vehicles, workload imbalances, and blocked-in cars.

Technician Check-In / Check-Out

One tap Received and Finished, auto timestamps. Finished can move the car to Ready to Wash. No extra fields for techs.

DMS Import & Delivery Forecast

Planned arrivals via Reynolds/Excel upload (API is later). Advisors set delivery datetime; wash-by-promise so the car is clean when the customer arrives.

Fully optimized for mobile — built for on-lot use with 44px touch targets and thumb-friendly navigation.

Getting Started

Up and Running in Days, Not Months

1

We Configure Your Lots

Send lot layouts and the roster. We configure your dealership in about 48 hours.

2

Live in 3–5 Days

Locate, intake, and lot moves from day one. If the floor still runs tech status and delivery on WhatsApp, the forecast module follows in weeks 2–5.

3

You See the Floor

Dashboards for throughput, turnaround, and load from day one. Promise-time delivery once the forecast module is on.

A Paid Pilot. Then Partner Rate.

Production instance. On-site setup. Pricing scoped to your rooftops — ask us.

START HERE

90-Day Paid Pilot

Contact

Numbers on request

Production instance, on-site setup, unlimited users on that rooftop. Live in 3–5 days.

  • On-site setup & training (3-5 days)
  • Unlimited users & parking spots
  • Real-time lot map & AI VIN scanning
  • Full analytics dashboard
  • AI anomaly detection
  • Dedicated support during pilot
AFTER PILOT

After the Pilot

Partner

Monthly rate, scoped to rooftops

Technician & Delivery Forecast included when the floor still runs on WhatsApp. Ask for numbers.

  • Everything in the pilot
  • Advisor scorecards & email reports
  • DMS Excel import
  • AI weekly digest
  • Priority support & updates
  • Multi-location available (custom pricing)

On-site setup and training included. No long-term contracts. Questions? leandro@lepimentelconsulting.ca

Ready to See SpotOn at Your Dealership?

Book a 15-minute walkthrough. We'll show you exactly how SpotOn works with your lot layout and team.